Meet our speakers

Paul Smith, President, EMEA, ServiceNow

Paul joined ServiceNow, the leading digital workflow company, in July 2020 as President, EMEA. In this role, Paul leads the EMEA sales organisation, including sales, pre-sales, sales enablement, industry solutions, and sales operations.

With 20 years’ experience in senior leadership roles across the technology industry, Paul’s passion for applying  innovation to reinvent work and challenge legacy business models is stronger than ever at ServiceNow, as he helps lead the Workflow revolution across EMEA.

With a proven track record of managing highly effective go‑to‑market operations and developing new markets to create triple digit growth, he also holds a number of key allyship roles. These roles see Paul driving real change and impact for number of under represented groups advancing ServiceNow’s diversity, inclusion, and belonging charter across EMEA and globally. Prior to ServiceNow, Paul held a number of senior positions with organisations including Proctor and Gamble, Microsoft and more recently Salesforce.


Richard Wall, Head of Financial Services GTM, EMEA, ServiceNow

Richard Wall is EMEA Financial Services Senior Advisory Consultant for ServiceNow, the world’s fastest growing Enterprise Cloud Software Company, that enables digital workflows to drive business growth, increase resilience, and enhance employee productivity. Richard works closely with Lloyds Banking Group and is the lead consultant in driving their digital transformation strategy.

Over the past few years Richard has focused on transformation strategies and the evolution of payments processes in Financial organisations. Richard works closely with leading financial organisations to build their future bank strategy, focusing on automation and digitisation of core banking systems and payments processes.


Nick Strange, Senior Technical Specialist, Operational Risk & Resilience, Bank of England

After a varied 25 year career with KPMG covering audit, advisory and consultancy work, primarily in the financial sector, Nick joined the UK’s financial services regulator, the Financial Services Authority (FSA), later subsumed into the Prudential Regulation Authority in the Bank of England.  In the PRA he has led the Bank’s Operational Risk & Resilience Division, taking personal responsibility for leading the Bank’s strategic priority to make the UK financial system more operationally resilient.  

After stepping up into a wider Director role for a 15 month period (covering Credit, Operational, Market, Capital and Liquidity risks), Nick is now the Bank’s Senior Technical Advisor for Operational Risk & Resilience, focusing once again full-time on operational resilience.


Hannah Gurga, Chief of Staff and Managing Director for Digital, Technology & Cyber at UK Finance

As Managing Director for Digital, Technology & Cyber, Hannah oversees UK Finance activities in support of members relating to digital innovation, AI & data ethics, cyber security, third party risk management and operational resilience. Prior to joining UK Finance, Hannah was group chief of staff at LCH and she previously led global regulatory strategy and government relations at the London Stock Exchange Group. She began her career in the civil service, leaving HM Treasury as a senior civil servant responsible for markets policy having previously worked in the Ministry of Defence and the Cabinet Office Civil Contingencies Secretariat.


Keith Pearson, Head of Financial Services Industry Go-To-Market – Global, ServiceNow

Keith Pearson is the Global Head of Financial Services for ServiceNow, the world’s fastest growing Enterprise Cloud Software Company that enables digital workflows to drive business growth, increase resilience, and enhance employee productivity. He is responsible for Go To Market strategy for operational resilience and focused on helping our customers build and maintain business resilience for their organizations.

Pearson’s experience makes him uniquely qualified as an expert in Resilience for Financial Services including 25 years driving digital transformation in enterprise technology companies. Previously Pearson held leadership roles focused on best practice delivery of operational resilience, regulatory compliance and IT transformation as a Royal Air Force Officer of the United Kingdom and with Lloyds Banking Group and BCS. He founded technology startup, Ignition, where he led implementation, service provisioning and transformation programmes for B2B clients. He holds degrees including an MBA (University of Bath), a MSc (Cranfield University), and a PGCE and BSc (University of Edinburgh).


Simon Cox, Technology Resilience, Engineering, & Service Transformation Director, Lloyds Banking Group

As part of the Group CIO Executive Committee, now leading Lloyds Banking Group’s Technology Resilience and IT Service Transformation alongside our Digital Transformation and drive towards best in class Operational Resilience.

Delighted to also be able to serve as a Non Executive Director in Education, and Mentor in FinTech Startups.


Norman Nehls, Partner of Severn Consultancy GmbH, Frankfurt

Norman Nehls has been working as a management consultant for the financial industry with a professional experience of more than 15 years. He advises on and manages complex change projects for leading financial institutions.

He is an analytical and an innovative thinker who effectively partners with senior managers to assess opportunities, facilitate strategic decisions, and drive successful implementations of new regulations.


David Vorih, CIO of Siemens Financial Services, Munich

Working for more than 15 years in the Financial Services Industry David Vorih gained proven record in developing, implementing and leading various businesses, organisations and IT.

As senior executive he is experienced in leading line organizations as well as managing international and cross-functional projects. Drawing on a strong entrepreneurial and leadership competence he is currently heading the IT organisation of Siemens Financial Services and in this role driving forward the digital transformation of the financing arm of Siemens AG.


Stéphane Bernard, Managing Director, Euroclear Bank

Stéphane Bernard is Chief Operating Officer at Euroclear Bank, a member of the Management Committee and Executive Board Member. Stéphane Bernard also heads Asset Servicing & Transaction Operations at Euroclear Bank since April 2012. In 2017, Stéphane was appointed CEO of the Euroclear Bank Poland Branch. Stéphane divides his time between Belgium and Poland. Prior to taking his current position, Stéphane was a member of the Euroclear Bank Management Committee Advisory Group. He was an ESES Audit Committee member and also a member of the Board of Directors of the ESES central securities depositories (Euroclear Belgium, Euroclear France and Euroclear Nederland) till December 2018. Mr Bernard was COO for the ESES CSDs as well as being and part of its management committee until April 2012. Before this, Mr Bernard was Chief Executive Office of Euroclear Belgium (formerly CIK SA/NV). Mr Bernard was General Manager of Belgian central securities depository, from 2001 until 2006, when CIK joined the Euroclear group. Earlier in his career, Mr Bernard headed the Operations department at Delta Lloyd Securities, where he managed challenges such as the euro transition, Y2K and capital infrastructure consolidation resulting from the creation of Euronext. Mr Bernard started his career with a broker dealer in 1989, working on the floor of the Brussels Stock Exchange. Mr Bernard holds degrees in Commercial and Consular Sciences from the Saint Louis Institute of Commerce in Belgium (Licencié en sciences commerciales et consulaires – Institut Supérieur de Commerce Saint Louis), a degree in Marketing from ISEC (Institut Supérieur Economique Ixelles) and a Masters in Treasury Management from the University Antwerp Management School (UAMS).


Hasintha Gunawickrema, Chief Control Officer, Wealth and Personal Banking, HSBC UK

Hasintha Gunawickrema is currently the Chief Control Officer for HSBC UK Wealth and Personal banking. Over her 17-year career in Financial Services, she has worked with markets across Europe and Asia. She is currently reading for an Executive Leadership program with Harvard Business School and is also a qualified accountant. 

Hasintha has led large scale business, digital and culture transformational programs to deliver better customer outcomes, improve operational excellence and drive effective risk management.  

She is passionate in coaching and mentoring and has a large mentee base across Europe and Asia. She is back in the UK after a successful stint in India as the COO for Wealth and Personal Banking for HSBC. During her time in India, Hasintha was engaged in supporting charities that are focused on educating less privileged girls.  

Hasintha leads the ‘Data driven risk management’ agenda to support businesses deliver sustainable growth and meet customer needs effectively. 


Chris Dew, Group Head of Business Resilience, Zurich Insurance Company Ltd

Chris Dew leads the Business Resilience program within Zurich Insurance, supporting both the regional and local programs. As part of his role, Chris also supports the Group Crisis Management Team during crisis events and by delivering robust exercising for members of the Group Executive Committee. 

Chris started his career in IT, first at Allied Dunbar and then at Zurich Insurance in the UK. During this time, he has run large scale software and infrastructure projects and led the IT Service Management function within Zurich UK. In 2010, he was appointed Regional Head of Business Continuity for EMEA, covering more than twenty countries, and facilitating Crisis Management in the region. In 2019, Chris was appointed deputy Group Head of Business Resilience and he later became the Head of Business Resilience in February 2021. Chris holds an MSc in Organisational Resilience and is a long-standing member of the BCI (MBCI).


Jayaraj Puthanveedu, Global Head – Operational Resilience (Cyber & IT Resilience, BCM, Crisis Management, BNP Paribas

Jayaraj Puthanveedu is currently working with BNP Paribas Group as Managing Director for Cyber & Technology RISK and Global Head for Operational Resilience and Third Party Tech RISK.  In this role, Jayaraj is responsible for Second Line of Defense oversight for Group Cyber Resilience, Cyber Fraud, IT Resilience, Third Party Tech Risk, Business Continuity and Crisis Management.

Jayaraj has more than 22 years of global industry experience in Operational Risk, Information/Cyber Security, Technology Risk, Operational Resilience, Crisis Management, Fraud Risk and Systems Audit.  Prior to joining BNP Paribas, Jayaraj was with Deutsche Bank and held several global and regional leadership roles in Information Risk & Resilience, Operational Risk, Corporate Security, Anti-Fraud, Internal Vigilance etc. In the past, Jayaraj has held several leadership and technical roles in large organizations such as Goldman Sachs, Northern Trust. etc. 

He has co-authored the World Economic Forum’s white paper on Systemic Nature of Cyber Risk.


Anna Mazzone, Senior Director, Risk Business – EMEA, ServiceNow

Anna Mazzone is a non-executive director for The ODI (Open Data Institute) and also leads the Risk Business in EMEA for ServiceNow, a global Silicon Valley technology company.  In 2013, Anna founded the global capital markets first KYC Managed Shared Services while at Thomson Reuters.  In 2016, Anna was named to Innovate Finance ‘Women in Fintech Powerlist.’  

Anna sees the intersection of regulation, information, workflow platforms and industry expertise will enable efficiency in enforcement, governance, business resiliency, and competitive advantage.

Ms. Mazzone’s deep domain expertise in information technology for GRC (Governance Risk & Compliance technologies), KYC regulatory requirements as well as knowledge of Third Party Risk/Vendor (KYS/KYV) and financial markets (FinTech), has contributed to significant growth at companies including BAML, Thomson Reuters, CME Group, Markit, and MetricStream.  

Anna attended the Darla Moore School of Business at University of South Carolina and has a Bachelor of Science in both finance and insurance.