Operational Resilience

the cost of non-compliance

On-Demand Content

With new resilience regulations changing how your firm operates, it’s time to establish a strategy that not only ensures you achieve compliance but turns resilience into your competitive advantage.

Hear from industry leaders and organisations to better understand regulatory expectations and see what it takes for your resilience strategy to expand your market share, build trust and embrace innovation.  

Content is available on-demand for you to:

  • See how leading organisations are striving for resilience
  • Overcome key challenges of integration, compliance and complexity
  • Put data and customer experience at the heart of your strategy


Operational resilience – future proof for a strategic advantage with Bank of England and UK Finance

The UK is often considered to be forward thinking in identifying risk exposures associated with the adoption of new technology. They have called on the industry to consider, plan and anticipate the potential impact and harm to customers, regulated firms. Along with the wider financial system of failures in their important business services, the systems that support them and the role of the third party and market infrastructure providers.​ ​

Hannah Gurga, Chief of Staff and Managing Director for Digital, Technology & Cyber..

Putting data and service architecture at the heart of operational risk and resilience

Before Covid-19 had an unprecedented impact on global financial services, UK regulators were focusing on improving operational resilience. The themes of preparing for, avoiding and recovering from unforeseen events and the need to manage the complexity that this entails through a coherent services-driven data set was seen as being critical to control.

Keith Pearson is joined by Simon Cox, Technology Resilience, Engineering, & Service Transformation Director at Lloyds Banking Group to discuss…

DORA – Leveraging regulation to mitigate the risks of digital transformation

As a result of the pandemic, financial services institutions rely more than ever on their IT infrastructure to provide services to employees and customers. In this session, David Vorih, CIO at Siemens Financial Services, presents the approach his company takes to mitigate the accompanying risks of digital transformation. What are the steps needed to establish an IT-resilient organization, and what role can or should regulation play in that context? Together with Norman Nehls from Severn Consultancy, a firm specialized in regulatory and change projects, David discusses his expectations for the European Commission’s upcoming DORA (Digital Operational Resilience Act) and how it…

Embracing resiliency for a Strategic advantage

While the joint BOE/FCA paper specifically addresses the financial sector, it offers lessons that impact businesses in every industry and how an organisation manages its response to operational disruptions, is critical to maintaining confidence in the business services it provides and its wider industry partners. ​

This panel features industry leaders responsible and accountable for operational resilience including guests from HSBC, Zurich Insurance, BNP Paribas and Euroclear. It is moderated by Anna Mazzone, the Head of ServiceNow’s Risk Business Unit.

Featured Speakers

Paul Smith
President, EMEA

Richard Wall
Head of Financial Services GTM, EMEA

Nick Strange
Senior Technical Specialist, Operational Risk & Resilience
Bank of England

Hannah Gurga
Chief of Staff and Managing Director for Digital, Technology & Cyber
UK Finance

Keith Pearson
Head of Financial Services Industry
Go-To-Market – Global

Simon Cox
Technology Resilience, Engineering, & Service Transformation Director
Lloyds Banking Group

Norman Nehls
Severn Consultancy GmbH, Frankfurt

David Vorih
Siemens Financial Services, Munich

Stéphane Bernard
Managing Director
Euroclear Bank

Hasintha Gunawickrema
Chief Control Officer, Wealth and Personal Banking

Chris Dew
Group Head of Business Resilience
Zurich Insurance Company Ltd

Jayaraj Puthanveedu
Global Head – Operational Resilience (Cyber & IT Resilience, BCM, Crisis Management)
BNP Paribas

Anna Mazzone
Senior Director, Risk Business – EMEA